Hathway — Refundable deposit is not credited

Hathway account id [protected] taken on Jan 2023

and surrendered on Aug 2023 but the refundable deposit of Rs 400 which is not repaid to me

lodged the complaint through their customer care ref number 26082023V094129, i was informed the resolution time is 15 days.but so far the amount is not refunded/didn't get a call from their end to know about my complaint.

Also i was informed by them that the amount would not be refunded if i close their broadband within a year. i was not informed the same when i opt for their connection on Jan 2023.