[Resolved]  Hathway — Regarding upgrade but said lies and made us take new connection

Greetings, I just faced a bad experience with hathway. A marketing executive of yours just cheated me really good making us take a new connection in the name o[censored]pgrade and made us pay Rs.1500 for it when we had existing connection. I'll brief my experience. a marketing executive named abdul called my father and talked about upgrading to 5g broadband we were not interested and first but my father agreed to upgrade it but suddenly marketing guy said he cant upgrade to my fathers account and asked for another aadhar id said he can give 5g upgrade for it.my father didn't understand marketing guy aiming for new connection. So he gave my aadhar and took new connection in the name o[censored]pgrade to 5g. But in our old account we paid for 3500 recharge for 3 months only one month ended and 2 months usage remains. Regarding that marketing guy said he will recharge once when renewal date comes for new 5g account and marketing guy asked us hide our router and instructed us to tell that this is the hathway account and we dont have any previous account in hathway.after a month renewal date came we asked the marketing guy to renew he stopped taking our calls, refused text messages and blocked us. i understand the marketing guy made us take a new connection to complete his target.I know we got conned my father believed everything he said without doubting. just because we are not cautious you dont have the rights to trick us like this. now we lost almost 1500 + (2000) old connection which we paid but never used. Im really disappointed and frustrated because of this experience. your marketing agents trying complete target of new customer or target of "cheating" customers? We have all the evidence voice records and screenshots of the marketing executives assurance. I demand immediate action for this issue or I will take this issue to consumer court. immediately make this right. We need refund for the days we didnt use and refund for making us take a new connection by saying lies.