[Resolved]  Hathway — Service Disconnected in name of changing the plan since June 21, 2014

SINCE June 21, 2014, SERVICE HAS NOT RESUMED .NO INSTALLATION OF NEW PLAN.Even WORSE.. Service is expired INSPITE OF having good amount of balance... HOW MANY REMINDER Do YOU GUYS need to service a customer ? PATHETIC CUSTOMER SERVICE !! (Attached mail reference) Called... 8-9 times to your call-center..HORRIBLE EXPERIENCE !! [protected] Forwarded message[protected] Date: Wed, Jul 9, 2014 at 8:32 PM Subject: HD 1 Stream Plan not activated(Service Discontinued) - Reminder 3 To: [protected]@hathway.net, [protected]@hathway.net, [protected]@hathway.net Service has not resumed till date and again getting false promise of re-activation. PLS REFUND ALL MY CREDIT AMOUNT. DO NOT WANT TO CONTINUE WITH SUCH PATHETIC AND HORRIBLE SERVICE PROVIDER. On Tue, Jul 8, 2014 at 10:02 PM, Sarang kadsait wrote: Pathetic experience once again.. service disconnected since yesterday again I have called call-centre for activation. Are you really customer centric organization ? Horrible service... No response till date.. Warm Regards, Sarang Sent from IPhone.. On Sat, Jul 5, 2014 at 1:58 PM, Sarang kadsait wrote: To Whosoever IT Concern ! Hathway Account No : 1037125 Complaint No : 10009849 Complaint Description : I am doing the follow-up since June 21, 2014 for the new HD1 Stream plan activation; but till date I am only getting false commitment and poor network bandwidth. Being an existing customer of hathway broadband; I haven't got any good service which is promised during the tenure. They had activated trail plan during transition period, which is not having speed more than 100kbs;facing issue where service is also getting disconnected. Till date, I have called more than 5 times to the call center, but still unable to understand, what is end date of 48 hours TAT committed on June 21, 2014 ? In-spite of having good credit balance in account; I am getting VERY PATHETIC SERVICE; an horrible experience from a good Internet Service provider.I earlier I thought off. Hope, my concerns will get addressed in this forum on immediate basis; Also if I am not getting the proper revert by next 48 hours, please refund my credit balance on immediate basis. Don't want to waste my money on such useless service provider where nobody is bothered about the service to the existing customer. Warm Regards, Mr. Sarang