Hathway — service request not addressed[protected]w364936 - service ticket)

I have recently shifted my place, just to another apartment in the same building and raised a request for shifting on 18 Aug 2020. And it's been told that to the maximum it takes 72hrs to address the request. On the other hand I followed up with customer care team regarding the update next day itself as it was urgent that I had to handover the key to landlord. And recieved an update that my area is feasible which was the update. Since then I'm hearing the same all the time. No proper update from customer service. And it is Aug 22 2020, more than 72hrs and no one has called me on the same and I'm in a position to handover the key to my landlord for next tenant. And still my device is in the previous apartment. Really embarrassed with Hathway service. Hathway should always keep up TAT promise or atleast give proper update so that will plan accordingly. I would kindly request you to check for the update and ASAP arrange technician for shifting.

Account Number : [protected]

Very poor service

Regards,
Avinash S