[Resolved]  Hathway — Setbox issue

Address:

102/6 Cowies Ghat Road, Shibpur Howrah

My account number of hathway is [protected], i did a recharge of my cable myself, it worked for few hours but then it start showing card is not authorized and something more, i called the customer care he asked me to call local operator who said you have done youd recharge yourself it won't help you, i don't know what to do, i recharged myself because local operator was doing a high value pack and needed a lower one and he was not providing my needed pack, can i be helped