Hathway — Subscribed channels are not showing

Address:	400002
Website:	hathway.com

My hathway account no: [protected]and transaction id hat70671af6cab42i had paid for broadband connection for 3 months timeline but suddenly on 12 march connection gets cancelled saying your three months are expired but just 2 months were completed. After following up with the hathway and their local cable person i got my connection active.I had also buyed 3 subscribed channels but that are not showing up and after putting several complaints just 1 channel got active star movies the other 2 channels hbo and warner brothers are still not active. I am tired with regular follow up with them as so far the problem is not solved and no one is bothered to resolve the issue. They mention if we want to escalate issues we have to email to [protected]@hathway, i also did that but no acknowledgement of email nor any reply.

Please help as my connection is going to expire by 17 april.