Hathway — They will collect money properly and don't give connection in time

Address:

Hyderabad, Andhra Pradesh

I paid amount of Rs 2229/- regarding new connection(receipt no. hydisp/ 495968) on 19th DEC 2015, Saturday. When I called regarding new connection, their people sent Collection executive within 1 hour, and those people said my connection will established within 24 hours (of course, they said if possible it will be completed by evening). Then on Sunday I called customer care center for 2 times, their people sent cabling person and he finished cabling. And the worst thing I faced that is I have to wait for another person who come with modem and configures connection. Regarding that I called their care center for more than 5 times[protected] and 15233403 are the latest complaint numbers) first person said that configuring person will come within 1hour n next person said that by 8:00pm it will be done and finally around 7:20 pm your care executive named Mr. Nagaraju ( I don't know his Surname, father name and etc.) said that we will finish it within 24 hours. This kind of service is a worst and disgusting thing ever I faced in my life. My friends (customers of Hathway) said that don't take connection of Hathway and they don't provide proper service, but now I found that mistake. I trusted Hathway by a word said by their people that is "connection will be fully configured within 24 hours from paying money to the collection executive". But their people failed in that. So, I can imagine your future services, but I have to bear for minimum 3 months. On 21st DEC they are saying thar, your documents are under verification. Then I called collection executive named Vivek mobile no.+91 [protected] and he said documents are missing and he gave a number of his team lead named Venkat mobile no.[protected], he never answers my call. I mailed ap appellate authority, they just called me after a day, of course that was use less. Still am calling their care center 10 times a day, they giving ridiculous answers. I can go for cancellation of connection but I can imagine does I get my money back or not. Don't trust Hathway and don't tempt for a modem and 15mbps speed. A silly thing is that modem you can't use for other broadband. Finally I highly recommend that don't take connection of Hathway, you can get better services by local broadband providers also. After that your wish, they will give you HATH (hand)in their own and preplanned WAY when expect minimum service.