[Resolved] Hathway — Took money without providing service

shrikirti

from Pune, Maharashtra

Address:	411007
Website:	hathway.com

I am leaving from my current in 15 days, end of current month. And my broadband got expired on 14th of the month. To continue my service, I called customer care and asked what can be done, they suggested I pay 500 rs and they will upgrade my plan with better speed and better usage limit. I paid the amount. I saw that there was already a credit balance of 924 Rs. Hence they now had total 1424 Rs. from me only for one month. However the plan they promised did not get activated and when I complained they said now, I need to pay to more.

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Aug 6, 2021

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

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Comments

shrikirti

from Pune, Maharashtra

The promise of plan upgrade was made by Shantanu Pandey on 13th, Oct, 2015 and he said it will be done within 4 hours. I got a message the next day stating that my request has been closed, so I thought the plan is upgraded. But within 2 days I got a message that my usage has crossed 100% limit and my internet speed downgraded a lot. I got skeptical and checked my balance. It said 16 GB is left. While my limit according to the new plan (HD3) is 25 GB. So I called the customer and this time a person named Pratap Pandey talked to me saying that my plan is still HD2 and that he cannot upgrade my plan to HD3, I now need to pay even more. When I told him that I wish to speak Shantanu who made the promise, he said he's busy and cannot give my call to him! I want them to either refund my money or give me extra GB with HD3 speed till the end of month at least.

Hathway Customer Care

from Mumbai, Maharashtra

Verified Support

Dear shrikirti,

we apologize for the inconvenience. An executive will get in touch with you ASAP.

Regards,
Hathway Broadband