Hathway TV — Set-top box card no[protected] shifting picture quality and bad sound in TV

Address:	Mumbai City, Maharashtra, 400026
Website:	hathway.in

First complaint registered on 3 Dec before 5 pm. Told that the problem will be attended to within 24 hours by a technician who will visit my home. Second time complained on 4 Dec at 5.20 pm that no one had yet attended to the problem even though 24 hours had gone by. Told that the technician has been informed to visit before 8 pm. Third complaint made on 4 Dec at 8.40 pm that no one had yet showed up & was told that the Technician would not be able to come today as their hours were up to 8 pm only. Responses given at call centre showed that they were helpless other than to register complaints & pass on the information. Poor service & useless call centre is what I want to report.