Hathway — unethical behavior, fake services, scam, lies.

Address:Address: Rahejas, 4th Floor, Corner of Main Avenue and V. P. Road, Santacruz (W), Mumbai-400054. Tel: 91-22-26001306 Fax: 91-22-26001307 E-mail: [email protected]; [email protected]

Biggest scammer in isp list. Fake promises, fake services.

They doesn't even care on resolving the issues, instead busy in reacting quick with the new connections and making money in this lockdown.

Worst customer support ever seen on this planet. 5th grade kids can assist better comparatively.

They just close the tickets without resolving the issue and when called once in a bluemoon they respond and will hung up if any question is asked which they aren't aware of or can't resolve.

Only an organisation which is making huge money with the fake promises in this lockdown due to novel corona virus.

I've been facing a problem with their network since a month, i've raised hundreds of tickets, e-mails and calls. They are least bothered to resolve the issue or callback. I even asked to close the account and refund as i paid for 6 months but they simply close the ticket stating they cannot refund as per their policy. My job is at risk and all this is due to this fake isp.

From last 30 days my internet is getting disconnected at sharp 07:00 pm and will be activated after 07:00 am. Nothing works. No customer support available at that timings to complaint. No possibility nothing.

Checked their official social media accounts, instagram or facebook or twitter, most of them are facing the same problem and lost their jobs trusting this fake organisation.

This should be taken into serious consideration and take appropriate action against them.
+5 photos
Was this information helpful?
No (0)
Yes (0)
Hathway customer support has been notified about the posted complaint.
Verified Support
Jun 09, 2020
Hathway Customer Care's response
Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Hathway account number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.
Jun 09, 2020
Updated by AdithyaKethari
"Dear Customer,

Greetings from Hathway!!

With reference to your complaint, we have verified and found that the connection is working fine now.

We are always happy to help you.

Regards

Hyd-Helpdesk – Hyderabad | Hathway Cable & Datacom Ltd

Customer Care No :[protected]

This what the response I've got. The same generic canned template. They don't have the patience to read the complaint even.

1.Question :WHY MY INTERNET IS GETTING DISCONNECTED DAILY FROM 07:00 PM to 07:00 AM?

2. AM I getting the promised Internet Speed?

Account ID : [protected]
Mobile : [protected]
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hathway
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    6929
    Pending
    0
    Resolved
    2007
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
    View all Hathway contact information