Hathway — Unethical practices and atrocious customer service (non existent) for a new connection

Address:

Bangalore, Karnataka

On 5th June we paid cash of Rs.3084/- for a 3 month Broadband package with a valid application. The executive promised connection & activation within 48 hours. Nothing happened till 8th afternoon when I decided to follow up. First I was told they have not received payment, then on 9th I was told application was filed only on 8th Monday. Till date (12th June) inspite of 3-4 calls every day there has not even been a single phone call - forget the connection. To my disbelief on 12th afternoon when I again called customer service I was told the modem has been installed and the cable too "how is it working" No matter how many follow ups, there is nobody beyond the poor customer care executives (well trained in handling harrassed customers) to listen to your woes only to give a standard answer "we will forward to concerned dept, we will resolve ASAP". if this is the behaviour before the service has started, God save us later. Hence I have decided I do not want the connection but a refund of the payment instead to which there is no response. I have personally spent time calling multiple offices in bangalore to get a name of someone who can help & got the name of Ashok Reddy supposed to be the Nodal Manager. he has not been accessible through the day. Messages left with his office have no response till now.