[Resolved] Hathway — Unfair billing done by Hathway or local cable operator

Void17

from Mumbai, Maharashtra

Jun 30, 2021

Address:

Malad East, Mumbai

Hello,
my local cable operator is "Shri Sai Shavenk Technotronics" which is Malad (East).
this operator is charging me excess as my package amount shown on app is ₹271 and service provider is charging me ₹377.
I want to know how there is difference in amount and is there any hidden charges taken by the company and if yes why weren't we informated prior. if the charges are not taken by Hathway then why is our cable operator charging us extra money.

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Aug 11, 2021

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2021

Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Hathway account number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.