Hathway — Unprofessional behavior and no connection given

Address:	Mumbai City, Maharashtra, 400004
Website:	www.hathway.com

I would like to bring to your notice a very disappointing experience with Hathway broadband services. I showed my interest in getting an hatchway connection at me residence in khetwadi (grant rd). Mr. Ram from your company contacted me and showed me the relevant plans. I also mentioned him that i stay in Navsamir CHS, located at 13th Khetwadi. After couple of days he followed up with me and also offered me that since it is month end (31st Dec) the company will install internet free of cost. He also promised that the connection will be done before 31st Dec. The main part: Q : I told him that i was busy due to office work so how will he take my signatures? A by Mr. Ram : You plz send me the address proof on watsapp and i will your login. Q : when do i give your the cheque? A: i will pay and you give me later. After 2 days: Q: Mr. Ram when you will come for installation? A: You will get a call and then the person will come. After 3 days: Q: Mr. Ram when you will come for installation? A: You will get a call and then the person will come. After 5 days: Q: Mr. Ram when you you come for installation? A: I don’t have staff to send. Wait for 2 days, if you want to After 7 days: Q: Mr. Ram when you you come for installation? A: We don’t provide internet in your building. Q: Why are you telling me this after 7-8 days? I waited for you. A: You can talk to company. Q: I will put a complain. A: good. This is way your person co-ordinates with new customer. I would rather prefer MTNL person if i have to follow up and get such replies.