Hathway — Used wifi router given instead of new

Address:

Bangalore

After upgrading the plan to 150mbps instead of new tp link router used tp link router sent and promised to replace within 1 week for new TP link router

Even time when i raise ticket without resolution they tell today new router will be sent but they close the ticket without resolution

Kindly take this seriously and resolve with the new tp link router

Since i have upgraded plan to 150mbps and promised with tp link 4 antenna router have been waiting for 4months now for new router this router gets disconnected every 1minute coz this is used router sent while installing they said no stock by next week they will replace new router of tp link and cheated me when I have paid full amount in advance

Everytime without addressing or resolving the issue people are just closing the ticket from 4months i am facing the problem and no one is resolving,

Kindly send a new tp link Wi-Fi router or refund my money back.

Kindly resolve this immediately.