[Resolved] Hathway — WIFI connection, high packet loss

Dhairya DKB Bende

Feb 22, 2022

Address:

Kandivali, Mumbai, Maharashtra

I normally get about 5ms ping on optic fibre connection. At night it spikes to about 70ms with 10% packet loss. This makes browsing, gaming and other experiences very bad. A friend of mine also uses hathway and gets the same problem at night time. Called thier customer care daily for the past week, they haven't been able to fix it.

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Mar 28, 2022

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Feb 23, 2022

Updated by Dhairya DKB Bende this is how low it gets and all hathway customer care executives say the same thing and don't fix this issue.

Verified Support

Feb 24, 2022

Hathway Customer Care's response Hi, Thank you for reaching out to us again. To be able to help you, we would request you to DM us your City and Registered Phone No Our team will get in touch with you shortly. Thank you! Hathway Customer Support Team.