Hathway — Wifi is shut without informing me, and very poor speed

My broadband speed of Hathway is 100mbps but the speed I'm getting is of only 22-23mbps even it takes more than an hour just to download a file of 64mb . For this I had complained to Hathway consumer care. Firstly they don't pick calls, and by chance if they pick they won't provide you a clear solution and all false promises are made. On 11th june i had complained about getting poor speed to which they addressed it and told by evening it will get clear (still the same problem) now it's 12th june today, they had shut my wifi service. And also they haven't cleared my complaint too, so if I call because my previous complaint is not clear the call doesn't get transfered to the agent.

Pathetic after sales service. They are basically a fraudsters who just robe the money of customes by giving false promises