[Resolved]  Hathway — Worst customer service Hathway

Address:

Hyderabad

I previously had 40mbps connection for over 5 years with Hathaway. Due to my work calls and low internet speed, I had to opt for 100 mbps speed. Even after upgrading the speed that I am getting is 5-10 mbps. I complained about it to the technical team many times and I also received call from the technicians but there was no follow up.

When I called the billing team about terminating my account, I was told that I would not receive a refund according to their company's policy.

I waited for over two weeks, frequently calling technicians but they didn't even bother to check what the problem is. I also called the billing team for a refund of my account so that I can opt for another provider, but the customer service was so rude and senseless that I didn't even bother to talk to them.