Hathway — Worst service and lowest speed.

Address:

Bangalore, Karnataka

I am facing lot of issues with the hathway broadband. Right from getting the connection to not getting stable connection or speed which was promised. I raised a request for getting the connection, same day I got a call and the person came to my place. I asked him to check everything before committing anything. He said he can give a connection by next day 6pm. Only on that condition I gave him the money and documents. Next day I was waiting for some one to come and fix the connection but no one came till evening then I tried to call the guy who took the documents and money (Anil). He didn't pick any of my calls. He was disconnecting the calls. I called customer care they said by next day morning they will give the connection. Next day morning no one came. I called customer care again as anil was disconnecting my calls. To my surprise customer care guy said my area is not feasible for connection they will refund my money. I had to call 10 people to get find some technicians number.. I even went to the office where I was told that its not internet office its cable tv connection office go-to main office on commercial street. I had to drag them to my house to get the connection. After getting connection i am not getting the speed which was promised. They promised 50MBPS but only for few minutes in a day I get that speed otherwise it will be very less sometimes I cant even open a website like googl.com.. forget about downloading anything. The connection is very unstable. Ill get internet for 10-15 min then it will disconnect again it will come back for some time and go away.. From last 3 days I am not getting even that. Calling customer care is hopeless. they don't give number of the technician who is working on the job. They have made my life hell. Every day I go home and call customer care of write a mail .. for which i don't get any reply.. I have requested them to give my money back and terminate the connection. I want to file a harassment case against them.. they dont deliver what is promised or saying that they dont deliver anything would be more appropriate..