Hathway — Wrong commitment and refund - Hathway Internet

Address:

Mumbai City, Maharashtra

Dear Sir/Madam,

My name is Mr. Kiran Dodia, having account with Hathway internet account no [protected]

I got the call from Hathaway executive for renewal accounts on 24.08.2022. On that day they had offered me the new plan of 100 mbps with 1000 GB data monthly in Rs 725/-.

I had told her that first you resolve the problem of my modem. As my current modem is not covering the entire area of my flat, so she told they will provide new modem (upgraded version only for 100 mbps plan)with high range of area coverage. On the basis of her commitment I have made the payment of Rs. 725/- with the ticket no 24082022W322374 dated 24.08.2022.

I have also shared the cheque details to provide the refund amount on 26.08.2022 but till date no refund has created to my account, they are simply delaying the payment with the reason to collect the modem. I am following up for the Hathway account no [protected] continuously to collect the modem but till date no one has come.

Request you to please help me to collect the refund from Hathway.