[Resolved]  Hathway — Wrongly changing my billing cycle.

Address:	Thane, Maharashtra, 421301
Website:	www.hathway.com

Dear Sir,

The expiry of my broadband A/c no. 1216748 in my name Ibrahim Ali Khot was February 20, 2016. It was a 5 GB 5 mbps plan.

I received SMS from Hathway on my registered mobile no. [protected] informing me that my a/c is expiring on February 20 and requesting me to renew by paying Rs.1764.

I personally went to renew it for a further period of 3 months i.e. from February 21, 2016 to May 20, 2016 to your Kalyan Centre at Bail Bazar, Kalyan West, Maharashtra on February 19, 2016

At the payment counter I was informed that there are some offers going on under which I can upgrade my existing plan of 5GB 5mbps to 10GB 5mbps by paying an additional amount of Rs.342.

I paid the difference and renewed it for a further period of 3 months i.e. 21.2.2016 till 205.2016. However, I am surprised to find that my
account is renewed from 19.2.2016 till 18.5.2016.

I went and personally spoke to the same person who offered me the plan. I requested him to change the renewal date. He said he cannot do anything and if I want I can speak to the customer care number.

I phoned the customer care number. They confirmed that my account is expiring on February 20 and as such the next expiry date should be 20.5.2016. But they said they cannot do anything about it and I should write to billing desk/help desk.

I understand it must be an error at the time of making an entry in the system. Hence I am requesting Hathway to change the expiry date of my existing plan to May 20, 2016 instead of May 18, 2016.


Ibrahim Ali Khot
Hathway Boradband A/c no. 1216748
Mobile: [protected]