[Resolved]  Havells India — complaint no. gl061010

Hi team,
My complaint no. Is gl061010 and i made a complaint regarding my havells 25 litre geyser that i had purchased it about 11 months ago. L made the complaint on[protected] at 11 am and today is[protected] and still it's not resolved. The engineer visited my home in the evening on[protected] and told me that there is some problem with the geyaer indicator and he asked me for a local electric shop in my area. I told him that you can see that i have invested almost 7-8 lakhs buying havells electric wires and other electric items for my this new house which has 5 floors and i had also purchased this havells 25 litre geyser worth 9 thousands and you want to install a local electric replacement in my new monza havells geyser which is just 11 months old. L then contacted the havells customer service and made a formal complaint. The engineer then said that he doesn't have a havells indicator with him nor he has it at the shop. I was assured by him and the coustomer service that it will be replace in next 24-48 hours. It been 6 days and i have. Contacted customer service 4-5 times and still it's not replaced.

I was planning to buy havells appliances for the new house that i will be building next month but with this pathetic experience i am thinking to change my mind and also stop recommending havells products to my family and friends.

I hope to get a quick response from your end to resolve my problem. Thank you