[Resolved]  HDFC Bank — 1 of 302 print all in new window inappropriate behaviour towards customers - manoj manocha (ashok marg, branch lucknow)

Address:

226001

Hi hdfc team,

I am writing this mail to bring to your notice a very unfortunate event that happened today which is highly unprofessional and inappropriate.
Between me and my family we hold many hdfc credit cards and bank accounts and we appreciate all your services.

But this particular incident is shameful, we have amount of around 1 lakh inr deposited in the account of awas vikas (Government housing body) o[censored]ttar pradesh, through one housing scheme. Later we decided to withdraw from the process and asked for refund, this is pending since april, 2017 and now its august end. Despite multiple reminders from awas vikas refund was not initiated and they had sent various reminders, then one hard copy letter was being sent to ashok marg branch of hdfc bank.
Bank manager is very rude and unprofessional and does not know how to talk to customers, on call also he talks as if he is supreme authority of hdfc bank, he denied recieving any letter, later when chief finance officer called him, he confessed that he got the letter in july itself but didnt process the refund.
As of today, my mother visited the branch, she is also a manager serving in government body, but he taked to her in very rude manner and dismissed without giving proper details.
After when sathish sir called him, he ewas vey pissed and i dropped him multiple mails and asked to acknowledge them this was his reply..

"i wont reply to each and evry mail i get, who are you, and why should i reply, who the hell is sathish to scold me"
This carried on for long time, later he threatened me that my money will not be refunded, i can do whatever i want. He seem to have some sort of disorder with his authority, as he was shouting the same thing again and again.

Kindly look into it, this type of behavior is highly unacceptable and i expect appropriate action to be taken against such people.

After abusing, he blocked all my numbers and he has assured me that he wont initiate the process, i have informed the same to chief finance officer of awas vikas uttar pradesh.

Pfb details of manager and bank:-
I am sure many past complaints will also be there against this person because of his behavior.
I checked on google reviews, you can check reviews for this person as well.

Name:- manoj minocha (Manoj. [protected]@hdfcbank.net)
Branch:- ashok marg branch, lucknow.
Ifsc branch code:-hdfc0001267
Contact number:-[protected]

Pfb mails of the conversation.

Regards,
Shashank