[Resolved] HDFC Bank — about my credit card extra waiver charges | |||
Respected sri/madam My name is tallam sravan, My creditcard number is, — ([protected] 4112) My credit card linked mobile no — ([protected]) For my vehicles going to sabarimala I swiped my hdfc credit card at near petrol bunk I made transactions of nearly 2.20 lakh on fuel, For every time for each transaction they charged of extra 2.5% tax on swiping We don't know it was charged extra on fuel transaction in petrol bunks When i called to customercare they said that my fuel transaction limit per month is 20k only, After that it will charged of 2.5% extra on every fuel transaction,, Like that around extra 4000 rs are added under fuel transaction charges Sir i dont know this fuel transaction limit is 20000 only on my credit card, I am using this card from last 2016 onward s I dont know on swiping there is extra 2.5% charges for fuel in petron bunks Please check my statement and do the needful to me Remove wavier extra 4000 rs which gone under fuel transaction charges on my card No hdfc credit cards support customer has not given any advice or any information to me For additional charges on fuel of above 20000 above on fuel Who is the responsable person for taking 4000 extra on credit card with out any information I had already paid totally amount as what u had send statement to me Please check & help me asap Reply me on my email or contact me asap Thanking u sir/madam Sravankumar. [protected]@gmail.com Revant. [protected]@gmail.com [protected] — Was this information helpful? | |||
Feb 17, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jan 14, 2020 HDFC Bank Customer Care's response Dear Customer, We have noted your comments expressed with regard to the surcharge levied towards the petrol transaction through your HDFC Bank Credit card. We take this opportunity to inform you that the fuel surcharge would be levied at 1% plus service tax for the transactions done on HDFC Bank swipe machines at petrol pumps of Oil companies owned by government (HPCL/ IOCL/ BPCL). We wish to inform you that HDFC Bank Credit Card holders who transact on Non-HDFC Bank swipe machines/ HDFC Bank Swipe Machines would be levied surcharge amount at the discretion of the member/acquiring bank and the surcharge shall be reversed at 1% in your credit card and service tax charged on fuel surcharge is non-refundable. Fuel surcharge varies from 2.5% to 1% of the fuel transaction amount. The rate of surcharge may vary depending on the fuel station and their acquiring bank. For further clarification please visit the below link https://cutt.ly/orxDSoI -Nadia HDFC Bank Customer Assistance | |||
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