[Resolved] HDFC Bank — about two wheeler loan

mohannag8822

from Chennai, Tamil Nadu

Address:	560100
Website:	www.hdfcbank.com

This compalint is regarding my two wheeler loan. I had a auto loan with your bank in the year of[protected]. I have made complete payment including interest.

I got no objection letter as well as the message to my registered mobile number. I thought the loan closure process was completed and my cibil will be updated from your bank side. When I applied for a personal loan with the same bank(hdfc), they said that the cibil score was not updated from the loan department also loan and the check bounces details are still reflecting in my account.

Kindly check and do the needful.

Regards,
NAGESWARARAO
LOAN account NUMBER[protected]

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Sep 11, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

HDFC Bank Customer Care's response Dear Customer,

We take this opportunity to clarify that all Banks are required to provide their customer database to regulatory authorities periodically. All financial institutions governed by RBI guidelines update such information to CIBIL (Credit Information Bureau of India). Any cheque bounces, settlement, write-offs etc will reflect in your CIBIL report. This is done in the normal course of business. Hence, the Bank through this, does not attempt to influence any financial institution on their discretion of approval /disbursement of credit. In case of any discrepancy, please email us at [protected]@hdfcbank.com and share us the CIBIL report and specify the same.

-Anay
HDFC Bank Customer Assistance

Aug 12, 2017

Updated by mohannag8822 Hi Anay,

Thanks for your prompt reply,

I agree with your point. As per the Credit Information Companies (Regulation) Act of 2005, CIBIL cannot modify any information in the database without confirmation from the relevant Credit Institution. Credit Institutions has to submit data every 30-45 days to CIBIL. But, you are failed to update that.

Hence, I would request you to update the same asap. So that it will be helpful for your customers and your indias number one bank's reputation.

Hope you understand this.

Thanks and regards,
Nageswar.