[Resolved] HDFC Bank — ach debit return charges deducted without intimation.

dilip_prasad79

from Pune, Maharashtra

Address:

Ratnagiri, Maharashtra, 410501

Respected sir/madam,

Hdfc bank has deducted rs 2950 from my salary account on 21 jan 2019 for 'ach debit return charges', for which i have not even received any intimation either through email/sms or call from the bank before deductions.

So, request you to look into this matter on urgent basis and do the needful in getting my money back, as soon as possible.

My info:
Name: dilip prasad
Registered mobile no: [protected]
Reg email id: [protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Feb 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the charges levied to your account pertain to ECS debit return. In terms of Clearing guidelines, issued by RBI, the clear fund's balance available in the account at the beginning of the day would be considered for the purpose of ECS(s) received in the clearing. We note that in your said account, the clear fund's balance at the time of presentation of the said ECS(s), was not sufficient to cover the ECS(s) received in the clearing. Therefore the ECS(s) was returned due to insufficient funds and the corresponding charges for ECS(s) dishonor were levied to your account. Kindly note that these charges attract GST as applicable. We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ECS(s), to avoid the ECS(s) return charges being levied to your account. Kindly refer our website: www.hdfcbank.com for further details.

-Anay
HDFC Bank Customer Assistance