[Resolved] HDFC Bank — amount deducted from account but could not forwarded for the purpose

Tushant Dhull

Address:

House No. D-137, Kalandri Gate, Karnal, Karnal, Haryana, 132001

Dear Sir,

Today in the morning at 9:28 am, I am doing online payment of my bus pass at the Haryana roadways e-payment site. My HDFC bank account no.[protected] having IFSC code HDFC0000171 is debited with Rs.4415.00 and I received the message for the same. But at the same time, the site showed me the message, “unable to process your request”. Till now i.e. at 6:00 pm, neither I received the payment back in my account nor the roadways site reflect the payment for my bus pass.

Kindly take the matter at priority and credit my account with the same amount.

Regards

Tushant Dhull
Ph : [protected]

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May 10, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We have responded to you via email on April 07, 2019 vide reference number[protected]. You may write back on the email in case of any further clarification or assistance.

-Nadia
HDFC Bank Customer Assistance