[Resolved]  HDFC Bank — Amount deducted from my credit card for cancelled policy

Address:600032

On 24 th january 2017, i have applied for hdfc super income plan with application no[protected].

On 25th january 2017, i had requested for cancellation of the above application[protected] because
Of i have applied and got the same policy with policy no[protected].

I got the policy/application cancelled mail for requested application no[protected] on 02nd february 2017.

However on 6th february 2017, an amount of rupees 41504/- got deducted from my credit card for the payment of cancelled policy.

I would request you to repay the amount to my credit at the earliest as i have other plans to use the credit card.

I would require a clarification on why the payment has been made for the cancelled application.

Details of cancelled application:
Name: prasanth
App_no:[protected]
Policy_no: 18962935
Opened_date: 24th jan 2017
Amount paid from credit card: rs. 41504/-

I have already raised request on 8th feb 2017, however i have received any valid reply from the concerned team.
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May 10, 2017
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Feb 15, 2017
HDFC Life Customer Care's response
Hi, kindly write your concern to us at [protected]@hdfclife.com from your registered Email ID for us to look into it.
Feb 19, 2017
Updated by Prasanth Pattusamy
Thanks Consumer complaint team

HDFC Life Customer care,

I already wrote a complaint to your concern on feb 8th 2017 itself. I have not yet received any resolution from your end yet.
Request no: HDFCSL=[protected]
Complaint no:[protected]
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