[Resolved] HDFC Bank — Amount deducted twice is not reverted

Nitin Chopade

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400072
Website:	[email protected]

Hi,

I have done payment in Dmart Chandivali on 24 Dec 2016 with my debit card. The card was swiped twice since the merchant claimed that it hadnot received the payment. Later they said that they received the payment and have sent mail to HDFC bank to refund the amount of 541 rs which was debited twice. The merchant (D mart) has sent 4 mails to HDFC bank but I have not recieved the amount yet. I have also registered a complaint and the number is 1222962 but I dont get any update when I call the customer care. such behaviour is not expected from a reputed bank like HDFC. Higlhly disappointed. Please revert the amount. Its been 1 and half months now.

Regards,
Nitin Chopade.

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Mar 14, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2017

HDFC Bank Customer Care's response "Dear Customer,

I request you to share you card / transaction details / complaint number and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance"