[Resolved] HDFC Bank — amount deduction in my fastag wallet

Sri vathsa s

from Mumbai, Maharashtra

Address:

525, 78th Cross Road, Chitrakoota, Bangalore, Karnataka, 560078

While travelling from chithradurga to bangalore i passed by 4 tolls and money was deducted from my fastag wallet accurately.. After reaching my destination and 3 hours later.. An sms from hdfc bank stating that 200 rs has been deducted due to adjustment entry.. But my vehicle was in the home.. Remaining balance was 105 rs and how can 200 rs be deducted?.. And now my fastag wallet is showing 0 rs.. I want the responsible persons to solve this issue..

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Aug 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your Fasttagapplication number, Vehicle number, date & amount of disputed transaction and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance