HDFC Bank — amount got debited from payzapp wallet but not credited to the beneficiary account

Deat team,

I had done a transaction of ₹1488.42 with txn id[protected]ye75re7 on 8th sept 2019 to a sbi account beneficiary. Money was deducted from the wallet but was not recieved by the beneficiary account and i did not get any refund for the same.

I had contacted the payzapp team the very next day and i was assured that my refund will be initiated soon.

After month or more of wait i see no refund initiated, so please look into the matter and do the needful.