[Resolved] HDFC Bank — amount got deducted but not deposited in recipient's account | |
Hi, Today a short while ago, my hdfc account got deducted by rupees 1547 but it has not been deposited into receipients account. Please investigate this. After getting otp, transaction stopped instantly but amount got deducted by my hdfc bank account. With hope, Nikith s shetty. My email adress :[protected]@gmail.com Phone number:[protected] Was this information helpful? | |
May 19, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Apr 16, 2019 HDFC Bank Customer Care's response Dear Customer, As of today the amount has not been claimed by the acquiring bank. In case the acquiring bank does not claim the transaction amount by the 9th day, the amount will be re-credited to your account. In case, you do not find any credit to your account after the above-mentioned time frames (as applicable), we request you to refer to the Dispute process as follows: Kindly fill in the Cardholder Dispute form & the proof that you have attempted to resolve the dispute with the Merchant ( (i.e. Email comm.or letter) and fax it across to us on[protected] to the kind attention of Charge-back Unit or email us at [protected]@hdfcbank.com, so that we can initiate a charge-back. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt. Please visit the following link for Cardholder Dispute form :https://bit.ly/2F84OME Should you be requiring any further information/clarifications on this matter please feel free to write to us. duplicate ticket : 5147707. -Zubin Customer Assistance. | |
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Today is the 10th day and still the money has not been credited into my account.Please provide an update on this.
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