[Resolved]  HDFC Bank — amount unfairly credited to wrong a/c

Address:

v.chilewal, p.o nathuwal, Fatehabad, Haryana, 125133

I have my saving a/c in Hdfc bank Tohana branch, Hry in name of Pyari Devi.

I have made a transaction on PhonePe in which a/c number of the recipient was incorrectly entered but other details like IFSC code, A/c holder name was entered correctly.

The transaction went successful and has been wrongly credited to a person of Gujrat who is an NRI as said by bank staff.

Here The bank is totally at mistake to make the transaction successful as the details were not correctly entered because there is no such a/c belongs to any person by such details in Tohana area and they have credited someone who belongs to Gujrat.

We have requested bank staff various time but they were not cooperating and we have visited them several times.

during this procedure, we have expensed rs 1000 from our pocket which we have added to the claim amount.

details of the transaction as under:-

A/c debited: [protected]
A/c wrongly credited:[protected]
Date: 27/1/2019
Bank name: HDFC bank Tohana
Zip code: 125133
REg mob no: [protected]
transaction amount: Rs7500