HDFC Bank — applied for fastag on 9th january 2020, till not received on 21st february

Address:Kolkata, West Bengal, 700107

I ordered for hdfc fastag on 9.1.20. Application reference no hfr01343534. I received no confirmation mail. On calling customer care they gave a confirmation mail. Today is 43rd day. I till have not received hastag. Everytime i enquired, they told that it is under process. My one friend applied through paytm, he received within 7 days. I am doubting the authenticity of hdfc.
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