HDFC Bank — Are: misguided by hdfc bank employee and his agent for personal loan

Address:

Pune, Maharashtra, 411061

Dear hdfc team,

This is to bring under your acknowledgement that myself lalit mohan kushwah
Working with ibm, pune applied for loan on 20th feb of rs 6.00 lacs through hdfc bank by agent ravi. Loan application no[protected]

After that i received a call from mr. Ravi and mr. Sharukh as loan agents of hdfc bank. They
Informed me the whole loan procedures of personal loan and other important details as interest rate11.49% and rs 1999 as processing fee. After that without any approval of disbursing loan, they collected my documents. Before the approval of loan confirmation, ravi asked me to fill a loan application form with four post dated cheques to get approval fast. And also they told me to for signing on papers on personal loan application form and because of easy procedures under it, i signed the documents.

15th march evening, i got a approval message of sanction of my personal loan. Then on 16th march, hdfc bank employee called me for my final confirmation and they added that your interest rate is 11.49% with processing fee rs 10, 700 for personal loan amount rs 5.00 lacs. After hearing this, i denied for that extra processing fee and also not to disburse the loan and instruct him to keep on hold until i will give you any confirmation and cancel the loan.

Immediately i called to mr. Ravi regarding extra processing fee charging by bank. But instead of
Rectifying these all things, he told me the two policies. First one is interest rate 11.49% with
Processing fee of 1% on loan amount and the second policy is interest rate of 12.49% with processing fee rs 1999. But instead of doing help to rectify the things and against wrong statements given by him, mr. Ravi
Give confirmation of disbursing the loan amount without informing to me and hdfc bank disburse the loan amount rs.4, 93, 750 after deducting processing fee in my icici bank a/c no.[protected].

After this i lodged the complaint against mr. Ravi as complaint no. Pun[protected]. I informed
Mr. Nagesh hdfc bank manager who gave the approval for my loan to take actions for the false
Tatements which are given by ravi but he did nothing.

I again called to customer care number and they told me that your loan amount get reversed back
Within 15 days and you will not have to pay even a single rupee and also they suggest me to go hdfc retail office pune.in retail office, banking officer was saying that you have to pay processing charges and added that they need confirmation from mr. Nagesh for cancellation of loan. I called mr. Nagesh for cancellation of loan, but directly he denied for confirmation and he is protecting his agents and also he said in any circumstances, you have to pay processing fee.

I have called to mr. Rahul who is senior manager of mr. Nagesh. He is also telling that i need to pay
Processing fee for cancellation because i have filled the agreement form which was signed by me without knowing me while mr. Ravi told me that it was just normal application form.

By this whole incident, i am very shocked because o[censored]nfair practices made on me by hdfc bank
Employees and agents. Without my concern they reimburse the loan, then why i should pay the
Processing fee while i didn’t avail the loan. It appears that hdfc loan department is fooling people without giving complete information. Now, these days i am being harassed by your employees very badly because they are doing these practices on their convenience and asking me for processing fee. But it is not my fault and i will not pay even a single rupee as processing fee. It would be great if you can help otherwise i will forward this complaint to banking ombudsman and rbi within two days.

Thanks
Lalit mohan kushwah, [protected]

Agents with their phone numbers
Mr. Ravi, [protected]
Mr. Sharukh, [protected]

Bank employees
Mr. Nagesh, [protected], nagesh. [protected]@hdfcbank.com (Manager)
Mr. Rahul, [protected], rahul. [protected]@hdfcbank.com (Senior manager)