[Resolved]  HDFC Bank — balance transfer of the home loan

Address:

560100

I have requested for a home loan balance transfer from can fin homes to hdfc home loan and submitted all the legal and required document. My loan got approved and legal was pending. I sent many reminders and asking for the status. There was no proper response from the bank side. I have paid an amount of 11500 for the processing and legal fees which never happened. I do not expect this from a reputed bank. Please return back my amount. My existing bank has already reduced the interest rate.

Hdfc bank was holding my amount for a long period and they have to pay me bank without reducing a single rupee.

Please see the below detailed on mails.

Re: [id:4232805][ref no:[protected]] loan_disb
Inbox
X

Hdfc customercare
29/10/2017
To me
Dear mr v s santhosh,

Thank you for posting your query on website.

Query :

I got approval for the home loan application #[protected]. I need assistance for the disbursal of the amount.

Answer :

The selected property in the project is pending for approval with us. Pl arrange to submit pending legal and technical documents to process. On clearance from both teams, we would be able to proceed with disbursement

Please do not change the subject line. Kindly mention your loan account number on all correspondence with hdfc ltd. For prompt response.

Santhosh sandy
29/10/2017
To customercare
What documents is required... I have already submitted the technical details booklet to the field person

Regards,

Hdfc customercare
29/10/2017
To me
Dear mr v s santhosh,

Thank you for posting your query on our website.

Query :

Answer :

Legal and technical documents shall be communicated over email from our team/ by mr. Manjunath in a couple of days. Pl be in touch

Please do not change the subject line. Kindly mention your loan account number on all your correspondence with hdfc ltd. For prompt response.

From : "hdfc customercare"
To : santhosh sandy
Replay to :
Date & time : sun oct 29 12:41:02 ist 2017
Subject : re: re: [id:4232805][ref no:[protected]] loan_disb

What documents is required... I have already submitted the technical details booklet to the field person

Regards,
Santhosh

On oct 29, 2017 10:41 am, "hdfc customercare" wrote:
Dear mr v s santhosh,

Thank you for posting your query on website.

Query :

I got approval for the home loan application #[protected]. I need assistance for the disbursal of the amount.

Answer :

The selected property in the project is pending for approval with us. Pl arrange to submit pending legal and technical documents to process. On clearance from both teams, we would be able to proceed with disbursement

Please do not change the subject line. Kindly mention your loan account number on all correspondence with hdfc ltd. For prompt response.

Santhosh sandy
17 jan
To customercare
Hi,

I have not got any updates. Please update asap
Regards,
Santhosh

From : "hdfc customercare"
To : santhosh sandy
Replay to :
Date & time : sun oct 29 12:41:02 ist 2017
Subject : re: re: [id:4232805][ref no:[protected]] loan_disb

Hdfc customercare
17 jan
To me

I got approval for the home loan application #[protected]. I need assistance for the isbursal of the amount.

Answer :

The selected property in the project is pending for approval with us. Pl arrange to submit pending legal and technical documents to process. On clearance from both teams, we would be able to proceed with disbursement

Please do not change the subj
Thank you for posting your query on our website.

Query :

Answer :
Pl be in touch with mr. Manjunath on legal and technical queries for the project to arrange for pending documents

Please do not change the subject line. Kindly mention your loan account number on all your correspondence with hdfc ltd. For prompt response.

From : "hdfc customercare"
To : santhosh sandy
Replay to :
Date & time : wed jan 17 13:48:05 ist 2018
Subject : re: re: re: [id:4232805][ref no:[protected]] loan_disb

Hi,

I have not got any updates. Please update asap
Regards,
Santhosh

On 29 october 2017 at 14:15, hdfc customercare wrote:
Dear mr v s santhosh,

What documents is required... I have already submitted the technical details booklet to the field person

Regards,
Santhosh

On oct 29, 2017 10:41 am, "hdfc customercare" wrote:
Dear mr v s santhosh,

Thank you for posting your query on website.

Query :

I got approval for the home loan application #[protected]. I need assistance for the disbursal of the amount.

Answer :

The selected property in the project is pending for approval with us. Pl arrange to submit pending legal and technical documents to process. On clearance from both teams, we would be able to proceed with disbursement

Please do not change the subject line. Kindly mention your loan account number on all correspondence with hdfc ltd. For prompt response.

Thank you for posting your query on our website.

Query :

Answer :

Legal and technical documents shall be communicated over email from our team/ by mr. Manjunath in a couple of days. Pl be in touch

Please do not change the subject line. Kindly mention your loan account number on all your correspondence with hdfc ltd. For prompt response.

From : "hdfc customercare"
To : santhosh sandy
Replay to :
Date & time : sun oct 29 12:41:02 ist 2017
Subject : re: re: [id:4232805][ref no:[protected]] loan_disb

What documents is required... I have already submitted the technical details booklet to the field person

Regards,
Santhosh

On oct 29, 2017 10:41 am, "hdfc customercare" wrote:
Dear mr v s santhosh,

Thank you for posting your query on website.

Query :

I got approval for the home loan application #[protected]. I need assistance for the disbursal of the amount.

Answer :

The selected property in the project is pending for approval with us. Pl arrange to submit pending legal and technical documents to process. On clearance from both teams, we would be able to proceed with disbursement

Please do not change the subj

Santhosh sandy
17 jan
To customercare
Mr. Manjunath never pick my calls.. Please arrange a call

Date & time : wed jan 17 13:48:05 ist 2018
Subject : re: re: re: [id:4232805][ref no:[protected]] loan_disb

Hi,

I have not got any updates. Please update asap
Regards,
Santhosh

On 29 october 2017 at 14:15, hdfc customercare wrote:
Dear mr v s santhosh,

What documents is required... I have already submitted the technical details booklet to the field person

Regards,
Santhosh

On oct 29, 2017 10:41 am, "hdfc customercare" wrote:
Dear mr v s santhosh,

Thank you for posting your query on website.

Query :

I got approval for the home loan application #[protected]. I need assistance for the disbursal of the amount.

Answer :

The selected property in the project is pending for approval with us. Pl arrange to submit pending legal and technical documents to process. On clearance from both teams, we would be able to proceed with disbursement

Please do not change the subject line. Kindly mention your loan account number on all correspondence with hdfc ltd. For prompt response.

Thank you for posting your query on our website.

Query :

Answer :

Legal and technical documents shall be communicated over email from our team/ by mr. Manjunath in a couple of days. Pl be in touch

Please do not change the subject line. Kindly mention your loan account number on all your correspondence with hdfc ltd. For prompt response.

From : "hdfc customercare"
To : santhosh sandy
Replay to :
Date & time : sun oct 29 12:41:02 ist 2017
Subject : re: re: [id:4232805][ref no:[protected]] loan_disb

What documents is required... I have already submitted the technical details booklet to the field person

Regards,
Santhosh

On oct 29, 2017 10:41 am, "hdfc customercare" wrote:
Dear mr v s santhosh,

Thank you for posting your query on website.

Query :

I got approval for the home loan application #[protected]. I need assistance for the disbursal of the amount.

Answer :

The selected property in the project is pending for approval with us. Pl arrange to submit pending legal and technical documents to process. On clearance from both teams, we would be able to proceed with disbursement

Please do not change the subj

Santhosh sandy
7 feb
To primebanking
Hi nandini,

As discussed this balance transfer has not happened inspite of getting the approva. Ls
The person who was dealing with me is manjunath-[protected]. Please check with it and let me know if this will happen.
If not atleast return my amount paid.

Regards,
Santhosh

Hdfc customercare
11 feb
To me
Dear mr v s santhosh,

Thank you for posting your query on website.

Query :

I got approval for the home loan application #[protected]. I need assistance for the disbursal of the amount.

Answer :
Pl reach out to mr. Manjunath/ our panel advocate for legal documents pending for the property to obtain legal clearance

Santhosh sandy
14 feb
To usharanim, customercare
Hi is this transfer happening... Manjunath asked me to mail you...

Regards

Santhosh

On feb 11, 2018 15:25, "hdfc customercare" wrote:
Dear mr v s santhosh,

Thank you for posting your query on website.

Query :

I got approval for the home loan application #[protected]. I need assistance for the disbursal of the amount.

Answer :
Pl reach out to mr. Manjunath/ our panel advocate for legal documents pending for the property to obtain legal clearance

Please do not change the subject line. Kindly mention your loan account number on all correspondence with hdfc ltd. For prompt response.

Santhosh sandy
20 feb
To customercare, usharanim
I have not received any updates and i don't see any progress... If it's not happening please return back my money... If i don't get reply within a day then i have to take actions...

Manjunath never pick calls...

On feb 14, 2018 16:21, "santhosh sandy" wrote:
Hi is this transfer happening... Manjunath asked me to mail you...

Regards
Santhosh

On feb 11, 2018 15:25, "hdfc customercare" wrote:
Dear mr v s santhosh,

Thank you for posting your query on website.

Query :

I got approval for the home loan application #[protected]. I need assistance for the disbursal of the amount.

Answer :
Pl reach out to mr. Manjunath/ our panel advocate for legal documents pending for the property to obtain legal clearance

Please do not change the subject line. Kindly mention your loan account number on all correspondence with hdfc ltd. For prompt response.

Santhosh sandy
22 feb
To ravalnath, customercare, usharanim
Hi mr. Ravalnath,

I have been sending continuous mails regarding the balance transfer. I never received proper response. Either you give me a proper update or i have to take severe actions.
I'm very much disappointed.

Give me a proper update or return back my money...

On 20 february 2018 at 19:29, santhosh sandy wrote:
I have not received any updates and i don't see any progress... If it's not happening please return back my money... If i don't get reply within a day then i have to take actions...

Manjunath never pick calls...

On feb 14, 2018 16:21, "santhosh sandy" wrote:
Hi is this transfer happening... Manjunath asked me to mail you...

Regards
Santhosh

On feb 11, 2018 15:25, "hdfc customercare" wrote:
Dear mr v s santhosh,

Thank you for posting your query on website.

Query :

I got approval for the home loan application #[protected]. I need assistance for the disbursal of the amount.

Answer :
Pl reach out to mr. Manjunath/ our panel advocate for legal documents pending for the property to obtain legal clearance

Please do not change the subject line. Kindly mention your loan account number on all correspondence with hdfc ltd. For prompt response.

Hdfc customercare
26 feb
To me
Dear mr v s santhosh,

Thank you for posting your query on website.

Query :

I got approval for the home loan application #[protected]. I need assistance for the disbursal of the amount.

Answer :

We are awaiting for legal queries and shall have the same resolved at the earliest

Santhosh sandy
27 feb
To customercare
By next month my existing bank is reducing the interest rate to 8.35%. Why should i pay and do balance transfer. Its been 6 months and i have been paying the interest. It is better to cancel this and return back my amount.

On 26 february 2018 at 11:41, hdfc customercare wrote:
Dear mr v s santhosh,

Thank you for posting your query on website.

Query :

I got approval for the home loan application #[protected]. I need assistance for the disbursal of the amount.

Answer :

We are awaiting for legal queries and shall have the same resolved at the earliest