HDFC Bank Bank Fastag — no updates on my fastag application reference number hfr001639 made on 29th sep 2017

Website:www.hdfcbank.com/htdocs/common/E_TOLL/contact.html

I had made an application through hdfc fastag program trough their online portal.
I had made payment of inr 1000 against the same as rs 200 for security amount and rs 800 as the top up amount. The reference number of the application is hfr001639.
I had recieved one email with the reference number. Since then i have been trying to contact on the toll free number but no one picks up the.
I am not being told about my application and my money.

Regards
Piyush jauhari
+91-[protected]
[protected]@ge.com
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Customer,

We like to confirm that your request was not processed since you have not submitted his RC copy. We request you to send RC copy to below email ID mentioning with your application number, we will process his application on top priority. hdfc.[protected]@sahaj.co.in

-Manoj
HDFC Bank Customer Assistance
Dear Customer,

We have taken up the matter with concerned team and will revert to you in 5 working days. The reference number for your query is[protected].

-Anay
HDFC Bank Customer Assistance.
Hello,

1.)
About a week back on 09-Nov-17, I made a payment of Rs. 600/- for 2 FAStag's. The same evening, I received an SMS stating a single FAStag has been created with 400/- as balance and 200/- as deposit. This is not what I paid for, I paid for 2x FAStag's for 2 different cars. I also uploaded the RC, AADHAR and DL copies on your website during the online application and still only 1 FASTag has been created?

2.)
After the above payment, I've NOT RECEIVED even 1 email/SMS regarding the status and I have absolutely no clue as to what is happening with my application. I've not received my FASTag till now, what is happening with it, any update?

My Application number is: HFR010444.

The TollFree number provided has never been answered till now in over a week, is it even functional?

Rgds,
SM

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32728
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information