HDFC Bank Bank Fastag — sloppy customer service and no response. no info about the application status | |||
I had applied fastag from hdfc bank on 3rd nov. It was intimated by bank that i would be getting fastag within a week's time. Until now there is no information about the same (Whether processed, held, etc). The amount has been deducted from the account also. When tried to reach customer care [protected], i always get a message stating "number busy". There is no e-mail address also to contact the customer care. It is hard to believe that hdfc is getting such a bad reputation once it comes to fastag handling. Even bank representative through whom i applied the card is also unable to contact customer care in this regard or help me in following up. Do let me know how do i check the status and if there are any other alternate number to contact customer care and to check the status. If the process is held, i would like to cancel the application request. Was this information helpful? | |||
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Comments
I had applied for the fastag from hdfc online on nov 15th december. But since then i have got no response from the hdfc fastag and i am also unable to reach their sales number:[protected],
My account has already been deducted .
i need to know whats the status and when will i receive my fasttag
My account has already been deducted .
i need to know whats the status and when will i receive my fasttag
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+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.
-Bejoy
HDFC Bank Customer Assistance
Thank you for the response.
I have mailed even to hdfc.fastag@sahaj.co.in by checking the reply given to other complains.
Even i didnot get the response.
Regarding phone numbers, i called the numbers on 27th Nov. Below is the status:
9910410169 - The one who received the call informed me that he is not the concerned person.
9910410166 - No one answered the call.
Do let me know if you can arrange a call back from the CRM.
Thank you,
Theju R