[Resolved] HDFC Bank — settlement for fraud transaction

Rkdhiman01

from Panchkula, Haryana

Address:

134102

Sir i have credit card in hdfc bank, on 26 dec 2019 there was an unauthorised transaction of rs. 20000. From that day i emailed hdfc bank several times. Every time they told me to pay the amount. I have lived police complaint about the same and the police investigation is under process. But the hdfc bank forcing me to pay the fraud amount. Now in these se sitive days duevto covid-19, it is difficult for me to pay for fraud transaction even i don't have job right now, so that i have plan settlement my credit card, last 3months the hdfc peoples contact with, i am told to him, pl give the settlement. So please try to understand my issues and close my card with lowest settlement amount.

Was this information helpful?

No (0)

Yes (0)

Apr 30, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance