[Resolved] HDFC Bank — beware of hdfc transactions - swiped 19000, but we need to pay 19931

Reganmarks

from Mumbai, Maharashtra

Address:

No.4/7, First Cross street, Karumari amman Nagar, Ayanambakkam, Chennai, Tamil Nadu, 600095

Hi support team,

I have used my credit card in poorvika mobiles on 28th dec for rs.19000, i got a sms on 1st of jan 2020 that i need to pay 19931, how the amount can change after the swipe, i have given you rights to take only 19000 from my account, then how can you take 931 more from my account.

My card ends with 9236, my registered mobile number is [protected], kinldy fix this issue asap.

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Nov 8, 2023

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to share the charge slip of the transaction to enable us to assist you. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. Once you receive the auto-generated acknowledgment, please forward the charge slip as an attachment.

-Nadia

HDFC Bank Customer Assistance