[Resolved] HDFC Bank — calling customer a liar and threatening to pay the amount

[email protected]

from Bengaluru, Karnataka

Address:

560016

Hi,

Its been a very shameful act by employee najeefa from credit card department (Chennai) calling me a liar when i tried to find out the charges applied to my minimum due amount and how safe is my aadhaar card details. She shouted and threatened along with her manager (Vinod kumar s) to pay the due amount with any cost. Manager says you need to beg from your parents and friends otherwise he will make sure to screw my civil score.

Very sad already hdfc has bad name in banking circles and with hdfc threatening their customers its a shameful act by hdfc.

I know you will not take any action on the employees as you people dont care about customer.

Regards
Umesh

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Jul 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jun 19, 2018

Updated by [email protected] Call came from +[protected]
+[protected]
+[protected]
+[protected]

Jun 19, 2018

Updated by [email protected] For past 4 years I have been paying my dues related to hdfc credit card correctly but from past five months there are some issues with the credit card statement and the charges applied to when I raised question about this and gave unsat.This month june 2018 min amount needs to be paid but due to unavoidable circumstances I was unable to pay it.HDFC called in told them that my previous complaint was not dealt with and privacy related to my aadhaar card seems to be in doubt.When I asked this question she showed her true color and her manager mentioned we have to take maximum benefit from the customer.Please listen to the call you will understand they put the call on speaker in hdfc and were making fun of me giving me a character certificate.There names are Najeefa and vinod Kumar(Manager)

Hope you can understand my situation but need to know for what I am paying thats basic customer right.How hdfc can say just pay it and read the statement and making fun of me that I don't know anything about credit card

Verified Support

Jun 19, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card number and registered contact details with complete concern to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Jun 19, 2018

Updated by [email protected] [protected]

Contact [protected]

Jun 19, 2018

Updated by [email protected] Giving complaint also is no use because they were confident and told me to complain anyone I like.

Jun 20, 2018

Updated by [email protected] I want to know are you people are you people really from HDFC or some fraudsters scamming to get the card details.

Jun 21, 2018

Updated by [email protected] Still why complaint has not been actioned