[Resolved]  HDFC Bank — cancel one assist membership

Hi team,

I am a hdfc bank credit card holder. The bank has auto debited from my credit card number ending with 6725 without my concern on date:29/12/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount

Oneassist relationship number : [protected]
Name :- nagaprasanna pusuluri
Mobile no. :- [protected]
Credit card number ending :- 6725
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Jan 3, 2018
Complaint marked as Resolved 
I have contacted customer care and they resolve the issue
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2018
HDFC Bank Customer Care's response
Dear Customer,

We're sorry to hear that. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

Anay,
HDFC Customer Service Assistance.
Jan 03, 2018
Updated by naga prasanna
Hi team,

Today morning I received a call for the above issue and they are asking for entire card number with expiry date and also otp.

No one should ask their expiry date and otp for the card. And also I found strange that they knew that I had some query about credit card, how can we know if it's a legitimate customer care representative or fraud call
Complaint comments 

Comments

Dear Nagaprasanna,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist

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