HDFC Bank — Cancellation of one assist membership | |||||
I am a new hdfc bank credit card holder. One day i received a call from hdfc bank where one lady said that they are providing me one year protection of my new card. Even the call was so rushing and didn't confirm the charges. Suddenly i got a sms from one assist that the bank has auto debited rs. 1399/- from my credit card number ending with 0759 without my concern on date:14/07/2017. I am not interested in this service and don't want this membership anymore. So cancel the membership and refund this debited amount of rs.1399/- at the earliest. Oneassist relationship number : 2378809 Name :- debabrata ghosh Mobile no. :- [protected] Credit card number ending :- 0759 In addition, the sms didn't show the amount as well. I called to customer care then i got to know the amount. I would appreciate please ensure that this amount will not be deducted from my account and cancel my membership at the earliest. Was this information helpful? | |||||
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HDFC Bank customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Cancellation of one assist membership
I am a new HDFC bank credit card holder. The bank has auto debited Rs. 1299/- from my credit card number ending with 3386 without my concern on date:31-Oct-2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-.
I have been calling the number which was given on that One Assist brochure. But it was invalid number. Finally I called toll free number and able to reach customer care and complained regarding the same. They tried to convince me in all the ways by showing protection and theft recovery and travel benefits etc. But I told them that none of these benefits are applicable to me in my job profile. Finally they officered to Rs.399/- discount out of the total charged amount of Rs.1299/- to continue the One Assist membership @ Rs.899/- till one year. They said Rs.399/- will be revered to my credit card account.
But I am requesting you to understand my concern by checking my account statement. I can no where avail the options/ benefits what they are offering. Hence please permanent deactivate that “One Assist ” Membership and reverse my deducted total amt that charges.
Oneassist relationship number : 3011153
Name :- Naresh Rachcha
Mobile no. :- [protected]
Credit card number ending :- 3386
I am a new HDFC bank credit card holder. The bank has auto debited Rs. 1299/- from my credit card number ending with 3386 without my concern on date:31-Oct-2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-.
I have been calling the number which was given on that One Assist brochure. But it was invalid number. Finally I called toll free number and able to reach customer care and complained regarding the same. They tried to convince me in all the ways by showing protection and theft recovery and travel benefits etc. But I told them that none of these benefits are applicable to me in my job profile. Finally they officered to Rs.399/- discount out of the total charged amount of Rs.1299/- to continue the One Assist membership @ Rs.899/- till one year. They said Rs.399/- will be revered to my credit card account.
But I am requesting you to understand my concern by checking my account statement. I can no where avail the options/ benefits what they are offering. Hence please permanent deactivate that “One Assist ” Membership and reverse my deducted total amt that charges.
Oneassist relationship number : 3011153
Name :- Naresh Rachcha
Mobile no. :- [protected]
Credit card number ending :- 3386
Naresh Rachcha's reply, Nov 25, 2017
Dear One Assist team,
Please update on this, please check and close this on high priority...
Oneassist relationship number : 3011153
Name :- Naresh Rachcha
Mobile no. :- [protected]
Credit card number ending :- 3386
Please update on this, please check and close this on high priority...
Oneassist relationship number : 3011153
Name :- Naresh Rachcha
Mobile no. :- [protected]
Credit card number ending :- 3386
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Greetings from OneAssist...!
We deeply regret for the inconvenience caused to you.
As per your request, we have cancelled your plan vide service request No. 2160198.
The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.
Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].
Regards,
Deepali
Team OneAssist