[Resolved] HDFC Bank — Cashback for amazon offer during oct 2016 sale

Karuppan Chetty

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560029
Website:	www.amazon.in

I suppose to get a cash back offer for the oct 2016 sale. I have read through the terms and conditions that was posted on amazon site and then used my corporate credit card as there is no mention about corporate card. I suppose to get my cash back by jan 05 2017 but i did not get and when i approach them they said the offer is not eligible for corporate cards. I send them the terms and conditions posted at amazon during offer period asking them to point out where it was mentioned. But they took all these days do simply copy paste the recorded message instead of replying to my query. From day one i am asking this for which i did not get a reply till now. This is really frustrating. I copied the nodel officers but i feel they are sleeping. There is no value of ccing them in the mail. They dont even respond to me. Also i am not sure whether they are checking their mails. I have all the mail threads and attachments. If any one from the back is really interested to solve this, please get in touch with me so that i can send all the details to you.

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Mar 31, 2017

Complaint marked as Resolved

Still this complaint is open. They did not provide me any resolution can you please open it.

HDFC Bank customer support has been notified about the posted complaint.

Mar 18, 2017

Updated by Karuppan Chetty I have PDF file of the correspondence. But i am not able to attach the same. Based on need i can share those. Also the complete Terms and Conditions of HDFC bank mentioned in the Amazon web site.

Verified Support

Mar 19, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, along with offer details, card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Mar 23, 2017

Updated by Karuppan Chetty Hello,
I am seeing this today only and just now forwarded the entire mail thread to you. Do let me know via that mail if you require anything else from my side otherwise credit the cash back and confirm.

Mar 31, 2017

Updated by Karuppan Chetty I am still waiting for a resolution. It has been more than 2 weeks but not even a single response received.

Apr 03, 2017

Updated by Karuppan Chetty Why the status is going to Resolved. Its not resolved. I have provided all info to [protected]@hdfcbank.com with ref ID-TTU[protected] on 23rd March and did not even get a single response from them. I am still waiting for their action.

Apr 06, 2017

Updated by Karuppan Chetty Mr Bejoy from HDFC replied to this on 19th March and that's it. I sent all relevant details to him on the mail id specified along with subject line as requested. Also followed up more than 5 times on that mail. Not even a single response i got either via mail or in this forum. Dont know whats the next step and how to get a resolution.

Apr 06, 2017

Updated by Karuppan Chetty I am attaching the Terms and condition posted by HDFC on the website during offer period. Can any one point me why i am not eligible for this. I badly need a explanation from HDFC and a resolution as early as possible. Its been 3 months over now, Since Jan 05th I am chasing HDFC bank as well as raised the concern in this forum without a resolution.

Apr 27, 2017

Updated by Karuppan Chetty Is HDFC team is watching this space or i am simply posting it. Can you please escalate it once again and get the resolution as soon as possible