HDFC Bank — Cashback not received

Address:New Delhi, Delhi, 110008

I placed order on 11th august 2015 on amazon app, by which I am eligible for cash back of 15% subject to maximum of rs. 1500, by using Hdfc debit card on delivery.
I ordered after I was confirmed by both amazon and bank to pay by card on delivery to get cash back.
Since cash back should be credited upto 12th november 2015 but til now I havent received the cash back.
When I reported the matter to amazon, they told me to contact the bank.
And bank phonebanking officers are denying that card on delivery is eligible.
I ordered for rs. 12758 on 11th august 2015 and received delivery on 15 and 16 th, on which I made payment by hdfc debit card.
So please help me in resolving the above issue.
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HDFC Bank customer support has been notified about the posted complaint.
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Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your customer Id, transaction details and contact details and ref ID-TTU[protected] in the subject line. Will take it up on priority.

-Anay
HDFC Bank Customer Assistance

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