HDFC Bank — cheque bounce

Address:

# 414,9th main,7th cross, 560068

Hi Team,

I have 2 personal loan account in HDFC bank, on 7th I have 22, 337.00 rs balance one cheque cleared without issue after clearing there was 13552.00 amount another cheque amount was 5193.00 it got bounce without any reason.

If I contact personal loan dept they are telling amount was on hold.when I contacted personal banking team they told there was no amount hold on that day.

could you please help any one how to clear this cheque impact.
It's impacted my cibil.

customer ID:51914355