[Resolved]  HDFC Bank — CIBIL Score affected due to not reporting of Credit Card Limit

HDFC Bank does not report the Credit Card limit to CIBIL authorities. In absence of this CIBIL uses Sanctioned Amount for calculating Credit utilization. As per HDFC bank, Sanctioned Amount is the max amount you have ever spent on your HDFC card. Which may be way below your credit limit.

This is highly impacting my credit card limit.

I got an HDFC credit card with a limit of Rs 4 lakhs.
The max I have ever used on my credit card is around Rs 172000 which HDFC reported to CIBIL as Sanctioned Amount.

Now if I consume Rs 125000 in any month and since HDFC has not reported my Credit Limit, CIBIL uses the Sanction Amount to compute my credit utilization ratio which provides a very wrong value.

Utilisation ratio as per CIBIL = 125000 * 100 / 172000 = 72.6744186%
Actual Utilisation ratio = 125000 * 100 / 400000 = 31.25%

Have checked with other banks and noticed most of them report the Credit Limit to CIBIL which allows CIBIL to compute utilization correctly.

This policy of HDFC is highly impacting my CIBIL Score
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Jul 5, 2022
Complaint marked as Resolved 
Discussing HDFC Team directly for resolution
HDFC Bank customer support has been notified about the posted complaint.
Jul 03, 2022
Updated by Anmol Ghosh
Would request HDFC to clarify on policy here and report Credit Limit to CIBIL
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