HDFC Bank — complaint against the hdfc employees for miss selling of policy no.[protected]

Dear sir,

I had taken policy no. (Hdfc life assured plus classic plan) – 19921968 in the name of manish dutt for the amount of rs. 50000/- (Payment made on date –[protected] through online payment receipt no. - [protected]).
And in the initial telephonic conversations with hdfc life employees they said that had to make single payment. And commitment was made to provide medical voucher, welcome kit with bond papers and 20% cash back as well as benefits.
On 10 jan 2018 after policy premium payment made i came to know through your employ that new policy has been generated in an agent id. But in telephonic conversation they committed me to generate policy in direct hdfc life behalf. When i have come to know this thing then i give the cancellation request to the person (Mr. Raghav mishra) who booked my policy and he give the cancellation no. – cn22634801e dated[protected]. But till to date i have not received any hard copy of my policy bond or my payment received back.
For any information about my policy and in branch the people are sitting they do not have any information or they do not want give exactly information to client for their policy status.
I also working with mnc and such kind of negligence behaviour from the hdfc life branch staff making to feel unhappy with services of your esteemed organization. As they, miscommunication with customer and all necessary information they are hiding.
Last 3 month still i am not having any hard copy of my policy only received one pager on my mail id.
Kindly refund my money or i will complain in consumer court for miss communication and for not providing necessary documents.
And last i have only option to logged complained to ombudsment.

(Concerned persons for this policy hdfc employees are mr. Joshana (Hdfc employee) – [protected], mr. Raghav mishra (Hdfc employee) – [protected], mr anand – [protected])

Manish dutt
Contact no.- [protected]
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Complaint comments 


I am writing this letter on behalf of kamaljeet kaur Hdfc bank will not fix metting face to face with Sonia Kapoor.

-On the first point if she should have been educated enough to read and write why will KAMALJEET KAUR start the policy which she is not happy with today or how can she read or understand it when it came on address as already explained she is not educated enough

-if SONIA KAPOOR. had explained her exactly the same this which was written in the policy KAMALJEET KAUR will 100% refuse to sign the policy . As she has been mislead by HDFC employee.

- it came in my notice that her occupation is totally mentioned wrong in the policy

- KAMALJEET KAUR has been HDFC coustmer from very very long time and never every faced anything like this everyone in MOHALI branch know her and their family members . This was the reason when SONIA KAPOOR came to know that anyone from her family are not educated enough and she took an advantage of it and make her do the policy and misleaded . SONIA KAPOOR might have achieved the monthly target but it have to be a genuine policy not by misleading clients

- At the end I would like to request you to arrange meetings face to face with MOHALI HDFC MANAGEMENT TEAM with SONIA KAPOOR so that we can tell everything face to face in that meeting .
HDFC have got a good reputation don’t loose it by not following it this case . we need a fair result on this case .

HDFC Life Customer Care's response, May 7, 2018
Hi, kindly inform the customer to write to us at [email protected] from her registered id to have the same look into and addressed. Once the email is sent by customer inform her to share the interaction id with us - Pankaj
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