HDFC Bank — complaint against the hdfc employees for miss selling of policy no.[protected]
I had taken policy no. (Hdfc life assured plus classic plan) – 19921968 in the name of manish dutt for the amount of rs. 50000/- (Payment made on date –[protected] through online payment receipt no. - [protected]).
And in the initial telephonic conversations with hdfc life employees they said that had to make single payment. And commitment was made to provide medical voucher, welcome kit with bond papers and 20% cash back as well as benefits.
On 10 jan 2018 after policy premium payment made i came to know through your employ that new policy has been generated in an agent id. But in telephonic conversation they committed me to generate policy in direct hdfc life behalf. When i have come to know this thing then i give the cancellation request to the person (Mr. Raghav mishra) who booked my policy and he give the cancellation no. – cn22634801e dated[protected]. But till to date i have not received any hard copy of my policy bond or my payment received back.
For any information about my policy and in branch the people are sitting they do not have any information or they do not want give exactly information to client for their policy status.
I also working with mnc and such kind of negligence behaviour from the hdfc life branch staff making to feel unhappy with services of your esteemed organization. As they, miscommunication with customer and all necessary information they are hiding.
Last 3 month still i am not having any hard copy of my policy only received one pager on my mail id.
Kindly refund my money or i will complain in consumer court for miss communication and for not providing necessary documents.
And last i have only option to logged complained to ombudsment.
(Concerned persons for this policy hdfc employees are mr. Joshana (Hdfc employee) – [protected], mr. Raghav mishra (Hdfc employee) – [protected], mr anand – [protected])
Contact no.- [protected]
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Mar 17, 2018
HDFC Life customer support has been notified about the posted complaint.