HDFC Bank — complaint against your customer service advisor

My name is Jay Parekh and i have a saving account, credit card and multiple loans with your fort branch, actually i had purchased some furniture from bajaj finance and had set up a mandate with hdfc, hence i received a message on 26 feb 2020 stating that mandate is set up for the limit of 50k and then again on 5 th march 2020 i again got a message that my mandate is set so i was wondering that why has there been two mandates set for one loan and i just wanted to clear my doubt hence i called your contact center on the no[protected] and spoke with an arrogant guy named yashpal i asked him that has there been two mandates set up for the same loan, firstly he did not understand my question in English and without taking my permission he started speaking in hindi that aap ko kya jankari chahiye so i explained the same question in hindi so he started asking me k aapne koi loan liya hai kya? What a stupid question, then he is telling me whats the loan amount and finally he is telling that koi deduction nahi hua account se. Just imagine how stupid he was, in hindi also he did not understand my question and he is telling me to visit the home branch and when i told him that my branch is in fort and i reside in vasai he is telling me to go to any of the hdfc branches so i told him that i am not happy with his answer and u want him to take a complaint against this, instead of apology he is telling that complaint kis baat ki yaha se kuch pata nahi chalega branch mein jao so i told that i will complaint about this online so he is telling me senior se baat karni hai kya? He was showing me his bloody attitude, so i told him that yes i want to speak with his senior he kept me on hold for 10 minutes and then disconnected the call, what kind of hulligans is hdfc hiring for customer service jobs i am really unsatisfied with hdfc bank and i have the entire recording of this call with me