HDFC Bank — Complaint raised in HDFC bank - PNO[protected]MF Expression of Dissatisfaction - loan application number is 31816104

Address:

Gurgaon, Haryana

Hi Team, I have already escalated the matter to the highest authority prior to 4 days and never got a solution either from the complaints desk or principal nodal officer or even from VP or MD of HDFC bank. I am enclosing the emails which I have sent to the bank below and would request your help and support in resolving the issues at the earliest. Please call me on my mobile +91-[protected]. Thanks and regards, Vinod Vanukuru { Enclosure of emails sent to HDFC bank [protected] Forwarded message[protected] From: Rakesh Parcha <[protected]@gmail.com> Date: 18 March 2015 at 12:44 Subject: 'PNO[protected]MF' Expression of Dissatisfaction - loan application number is 31816104 To: [protected]@hdfcbank.com Cc: nozer.[protected]@hdfcbank.com, [protected]@hdfcbank.com, loansupport <[protected]@hdfcbank.com>, sanjeev.[protected]@hdfcbank.com, grievance.[protected]@hdfcbank.com Hi Aditya, With reference to the complaint raised(PNO[protected]MF), I would once again request you to look into this matter on high priority basis and resolve it ASAP and I am still awaiting for your reply on this issue. Can you please tell me how many days I have to wait and will it be justified or not, I never thought that HDFC bank will become such a ridiculous or highly incompetent bank who cannot resolve the customers issues? Please be advised that I am a very polite customer and you people are not resolving the issue and getting on my nerves. If this is the case, I would be forced to either escalate it to Banking Ombudsman or to consumer forum to get resolution or even get my right of compensation for loss of time from such a disgusting bank. Please reach my mobile number +91-[protected] ASAP Waiting for the reply, Thanks and Regards, Vinod Vanukuru Customer ID: 44256388 Mobile: +91-[protected] [protected] Forwarded message[protected] From: Rakesh Parcha <[protected]@gmail.com> Date: 16 March 2015 at 13:18 Subject: Complaint with Refference to PNO[protected]MF To: nozer.[protected]@hdfcbank.com Cc: [protected]@hdfcbank.com, loansupport <[protected]@hdfcbank.com>, [protected]@hdfcbank.com, sanjeev.[protected]@hdfcbank.com Hi there, With reference to the complaint raised(PNO[protected]MF), please look in to the matter as early as possible and give me the resolution. I would whole heartedly request you please provide me the parallel loan which was sanctioned for 401000( four lakhs one thousand) as per the commitment given to me by the sales manager. And also request you to please take a serious action towards the sales manager because of whom I am still undergoing mental depression. If I don't get the resolution from your end as earliest, I will be escalating my concern to the higher authorities so that even they should be aware of the situation how the customer is harassed at the bottom level. Waiting for your quick anticipation. Many Thanks Regards Vinod Vanukuru [protected] Forwarded message[protected] From: Rakesh Parcha <[protected]@gmail.com> Date: 12 March 2015 at 13:49 Subject: 'HBL=[protected]' Expression of Dissatisfaction - loan application number is 31816104 To: nozer.[protected]@hdfcbank.com Cc: [protected]@hdfcbank.com, [protected]@hdfcbank.com, loansupport <[protected]@hdfcbank.com>, sanjeev.[protected]@hdfcbank.com Hi All, I am resending the email to you for your kind reference, Please look into it and resolve the issue at the earliest. Thank you, Regards, Vinod Vanukuru Mobile: +91-[protected] [protected] Forwarded message[protected] From: Rakesh Parcha <[protected]@gmail.com> Date: 12 March 2015 at 13:27 Subject: Expression of Dissatisfaction To: nozer.[protected]@hdfcbank.com Cc: [protected]@hdfcbank.com, [protected]@hdfcbank.com, loansupport <[protected]@hdfcbank.com>, sanjeev.[protected]@hdfcbank.com Hi There, My name is Vinod Vanukuru, I had a very bad and sarcastic experience with HDFC bank, on the other hand HDFC bank is consider to be one of the best 50 banks world wide, however the way its deal with the customer is very pathetic. I wanted to bring certain facts about personal loan department and Mr.Dildeep sethi sales manager which forced me to email, hoping to get justifucation and resolution from your end. The concern are as fallows: 1. I have applied for personal loan long way back, considering the fact of my sister marraige and my loan application number is 31816104. 2. As I have a exsisting loan with HDFC bank and already paid 29 or 30 EMI successfully, I am a prompt payer. 3. Requested for a new loan to be processed, so that I can take care of my personal responsibilities and the same was communicated to the personal loan dept. and the executive who was dealing with it. 4. They have assured me stating that, they are going to co-operate and help me in providing a new loan. 5. When communicated with the customer service of HDFC bank( excellent services), I got to know that the loan was sanctioned for Rs 401000 and said to get in touch with Mr.Dildeep sethi sales manager in regards to the same. Please note the facts below on a higher priority basis. 6. Mr. Dildeep sethi sales manager assured me that I am going to get approved loan amount as early as possible and that was the first time when I have communicated with him. There after I called Mr.sethi 'N' number of times, he hardly picks the phone and never communicated healthyly and added to that rarely responded to me stating that 'sir aap ka hojaye ga, and the loan has been approved for 401000 Rs dont take tension and disconnected the call before I try asking anything to him, he never even felt important to listen to me what actually I want to convey him. Mr.Dildeep sethi is highly unprofessional and unethatic person, dont know how to deal with the customer, how could one of the most reputed bank can hire such a highly incompitent person in the roganisation who does'nt even know how to take up the responsibilites in much professional way, this is highly unbelievable. 7. When I was already committed that I am goin to get the approved loan of Rs 401000 by Mr.sethi latest by 10th of march'15. I was in state of shock when I have received a message of 51, 439.00 deposited in the account towards the personal loan. I just wanted to know reason behind it and called several times to Mr.sethi as per the committment made, he never picked my call rather was disconnecting the call, this clearly state the part of neglegency and false comitment. 8. I never ever received any call nor no one educated me about the loan which is going to be toped up and will be credited with 51, 439.00 in my account, rather I was always given the assurance of my new loan amount to be credited in my account which was committed to me as per the conversation, just imagine how badly I was under going the situation, I can not express in words. 9. Could you just imagine, if I want a amount of 51, 439.00 I might have never approached HDFC bank at all. It really makes no sense because, when my exsisting loan is going to end in coming few years, why should I start a new loan for the next five years for such a nominal amount. Note: Customer services are very much aware of all the situation in and out, spoke to Ram, Meenaskshi, Gaurav and Mandeep floor supervisors on several occasion about the behaviour and atitude of Mr. sethi. If necessary you can get in touch with them for your future refference. 10. Going forward I decided to cancell my loan and in regards to the same I personally went and spoke with Sumeet( personal loan department, sector-14, Gurgaon) and educated every thing about the situation, he requested to wait for the response before going a head for the cancellation of the loan and was really feeling very bad about the experiences what I have under gone and also assured that it will be sorted out as early as possible. I would whole heartedly request you to please approve the amount what was committed to me before and take a severe action towards Mr. Dildeep sethi who has falsely committed and played with the feeling of the customer and never responded back again, due to which I am under going mental trauma and depression. who is responsible for my great loss. I hope my concern will be heard and will be justified. Waiting for you quick response. Many Thanks. Regards Vinod Vanukuru [protected] }