[Resolved]  HDFC Bank — consumer durable loan

I had applied a consumer durable loan in hdfc and they said that amount will directly debited from my account first emi was debited and second emi did not debited from account they dont have online payment option i have sufficeint balance in my account and 3 rd emi also debited from account but they didnot debitd my second emi from account no customer care number available no executive called me and they had placed a emi missed in cibil report for this problem my cibil is redused